All your questions, our answers

• Which payment methods do you accept?
We accept bank cards (Visa, Mastercard, American Express), PayPal and other secure payment solutions.

We also accept payment by bank transfer.

• Can I change or cancel my order after placing it?
We process orders quickly to ensure fast shipping. Once your order is confirmed, it can no longer be changed or cancelled. Contact us as soon as possible if you have a problem.

• Is my payment secure?
Absolutely! All transactions are secured with state-of-the-art encryption, guaranteeing the protection of your personal and banking information.

• Can I use several promo codes on the same order?
Only one promotional code can be applied per order. Make sure you choose the one that gives you the best benefit!

• What are the delivery times?
Times vary depending on your location. In general:

• Mainland France: 2 to 5 working days
• Europe: 4 to 7 working days
• International: 7 to 14 working days

• Which carriers do you use?
We work with reliable carriers such as Colissimo, Chronopost, DHL and Mondial Relay to guarantee fast, secure delivery.

• How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking link so you can follow your parcel in real time.

• What should I do if my parcel is lost or damaged?
If your order does not arrive or you notice a problem, contact us quickly so that we can resolve the situation with the carrier.

• Can I return a product if it doesn't suit me?
Yes, you have 30 days after receiving your order to return an unused product in its original packaging.

• Do I have to pay for return shipping?
Yes, unless the error is on our side (defective or incorrect product).

• How long until I am refunded?
Once your return is received and checked, we issue the refund within 5 to 7 working days, depending on your payment method.

• Can I exchange a product?
We do not offer exchanges at the moment. However, you can return a product and place a new order for a different item.

• Are your products cruelty-free?
Yes, all our products are not tested on animals and meet strict ethical standards.

• How do I know if a product suits me?
We indicate the recommended skin types for each product. You can also read our advice on the product page or contact us for personalised guidance.

• Will an out-of-stock product be available again?
If an item is temporarily unavailable, we do our best to restock it quickly. Sign up for alerts on the product page to be notified as soon as it returns.

• How should I store my beauty products?
Keep them away from heat and direct light. For serums and creams containing vitamin C, storing them in the fridge can extend their effectiveness.

• Do I need to create an account to place an order?
No, you can order as a guest. However, creating an account lets you track your orders more easily and access exclusive offers.

• How does the gift card work?
Our gift cards are sent by email as a unique code that you can use on our site.

• Can I use a gift card across several orders?
Yes, the remaining balance on your gift card will be kept for future use.

• How can I contact you?
You can reach us via:

• Email: info@yeoskin.com
• Contact page

• What are your customer service hours?
Our team is available Monday to Saturday, 9am to 8pm (French time).

• Where is your customer service based?
Our customer service is based in France to give you high-quality, responsive support.