Mobile App Privacy Policy

Your privacy is extremely important to us! This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase on https://yeoskin.fr.

The terms “You”, “Your”, “Yours” and “User” refer to the entity/person/organisation using our site. Where this policy mentions “We”, “Our” and “Us”, it refers to Yeoskin and to its subsidiaries and affiliated companies. “Site” refers to https://yeoskin.fr and to its Android and iOS mobile application

This privacy policy is governed by our terms of service.

For any question concerning this policy or any request concerning the processing of personal data, please contact us at marvin.bissohong@yeoskin.com.

1. INFORMATION WE COLLECT FROM YOU

We collect the information that you provide to us and this information is necessary for the proper performance of the contractual agreement in place between you and us and enables us to comply with our legal obligations.

  • Account registration information. When you create the account, we ask you to provide the registration information, such as the email address, surname, first name, telephone, username, passwords, personal number and address.
  • Communication, chats, messages. When you communicate with us by email or by any other means, we collect information about your communication and any information that you choose to provide or disclose. In order to respond to your request, we may access information provided by email, chats, purchase history, etc.
  • User images. We use the images that you upload for various purposes, in particular to upload user-generated content such as product reviews, to facilitate support chat interactions and to enable image-based product search for a seamless shopping experience.
  • Payment information. In order to place an order and use the features of the Site, we may ask you to provide certain financial information so as to facilitate payment processing. We collect your credit or debit card number, the credit or debit card type, the credit or debit card expiry date, the billing address, the tax number, the surname and the first name.
  • Login information. We collect login information if you log in to our account with authentication data.

2. INFORMATION WE COLLECT AUTOMATICALLY

When you use our Site or contact us directly, we may collect information, including your personal information, about the way in which you act on our Site, the services that you use and the way in which you use them.

This information is necessary for the proper performance of the contract between You and us, to enable us to comply with legal obligations and in view of our legitimate interest in being able to provide and improve the features of the Site.

  • Log data and device information. We automatically collect log data and device information when you access and use the site, even if you have not created an account or are not logged in. This information includes, among other things: Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.
  • Tracking technologies and cookies. We use cookies, beacons, tags, CI codes (click tracking), ISC (source tracking), ITC (item tracking codes), the phone model, the device identifier, the customer number. We also automatically collect information about the operating system of the device.
  • Geolocation data. We collect information about your approximate location, determined by data such as your IP address, in order to offer you an improved user experience. This data can only be collected when you access the Site using your device.
  • Usage information. We use a tool called “Google Analytics” to collect information about your interactions with the Site (the pages that you visit, such as the pages or the content that you view, your listing searches, the bookings that you have made and other actions on the Site. As a result, Google, Inc. places a permanent cookie on your web browser in order to identify you as a unique user the next time you visit this Site). For more information, please consult the Google site.
  • Publicly available personal information.

3. THE WAY IN WHICH WE USE YOUR INFORMATION

We process your information in accordance with the general principles of data processing.

We may use the information that we collect through our site for a number of reasons, in particular in order to:

  • identify the user
  • create an account
  • create a trusted environment
  • produce statistics and analyse the market
  • stay connected
  • personalise marketing
  • send billing information
  • manage users' orders
  • contact the user
  • improve the services
  • ensure data security and prevent fraud
  • comply with applicable laws
  • request feedback
  • post testimonials
  • provide support

We will normally collect your personal information only where we have your consent to do so, where we need the personal information in order to perform a contract with you, or where the processing is in our legitimate business interest.

4. DIRECT MARKETING

We may use the contact details that you have provided to us for direct marketing purposes. These direct marketing offers, depending on your preferences, may be personalised taking into account any other information that you have provided to us (for example, location, social media profile information, etc.) or that we have collected or generated from other sources as described below.

If you wish to withdraw your consent to direct marketing and refuse to receive information from us, you may exercise this option at any time by updating your preferences in your account, by following the unsubscribe instructions in the email received.

5. HOW WE MAY SHARE YOUR INFORMATION

The site may send user information such as the email address to its mobile application provider Vajro and to Shopify if you use a social login (Facebook, Google, Apple) or a one-time code.

The site may use (currently or in the future) analytics tools such as Google Analytics , Firebase Analytics , Clevertap and Appsflyer .

We may also disclose your information to third parties:

  • where the law or a regulatory requirement, a court order or another judicial authorisation requires it;
  • in response to legal requests from public authorities, in particular in order to satisfy national security and law enforcement requirements;
  • in connection with the sale, transfer, merger, bankruptcy, restructuring or any other reorganisation of a business;
  • in order to protect or defend our rights, our interests or our property, or those of third parties; (e) in order to investigate any wrongdoing in connection with our products and services;
  • and to protect the vital interests of an individual.

6. COOKIES

Cookies are small text files stored by your browser on your computer when you visit our Site. We use cookies in order to improve our Site and make it easier to use. Cookies enable us to recognise users and to avoid repetitive requests for the same information.

The cookies on our site cannot be read by other sites. Most browsers accept cookies, unless you change your browser settings in order to refuse them.

Cookies that we use on our site:

  • Strictly necessary cookies - These cookies are necessary for the operation of our Site. They enable us to show you the right information, to personalise your experience and allow us to implement and maintain security features as well as helping us to detect malicious activity. Without these cookies, the operation of the Site would be impossible or its operation could be seriously affected.

You can find more information on how to delete cookies, as well as other useful information related to the use of cookies, on the website http://www.allaboutcookies.org/.

7. SENSITIVE INFORMATION

We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data relating to a sexual orientation.

Please do not send, upload or provide us with sensitive data and contact us using the contact details below if you believe that we hold such information. We have the right to delete any information that we believe may contain sensitive data.

8. PAYMENT INFORMATION

Please refer to the privacy policy available on our website https://yeoskin.fr.

9. THIRD-PARTY LINKS

Our site may contain links to other websites. Please consult their privacy policies in order to find out more about the way in which they collect and use your personal data, as we do not control their policies and their personal data processing practices.

10. RETENTION

We retain your personal information in order to provide you with services and where necessary in order to comply with our legal obligations, resolve disputes and enforce our agreements.

We retain your personal information for as long as we need it in order to provide you with services, unless the law or the regulations require us to retain your personal information for longer.

11. SECURITY

We have put in place security measures intended to protect the personal information that you share with us, in particular physical, electronic and procedural measures. Among other things, we regularly monitor our systems in order to detect possible vulnerabilities and attacks.

Despite the measures and the efforts that we take, the transmission of information via the Internet, by email or by SMS is not completely secure. We do not guarantee the absolute protection and security of your personal information or of any other user content that you upload, publish or share with us or with anyone else.

We therefore encourage you to avoid providing us, or providing anyone else, with sensitive information whose disclosure you believe could cause you substantial or irreparable harm.

If you have any questions concerning the security of our site or of our services, please do not hesitate to contact us at marvin.bissohong@yeoskin.com.

12. YOUR RIGHTS

You have a number of rights concerning the protection of your personal information. These rights are as follows:

  • The right to access the information that we hold about you. If you wish to access your personal information that we collect, you may do so at any time by contacting us at the address marvin.bissohong@yeoskin.com
  • The right to rectify inaccurate information concerning you. You may correct, update or request the deletion of your personal information by contacting us using the contact details provided below.
  • The right to object to processing. Where we rely on your consent in order to process your personal information, you may withdraw your consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of the processing carried out before the withdrawal of your consent.
  • The right to lodge a complaint. You may address questions or complaints to the national Data Protection Agency of your country of residence in the event that your rights may have been infringed. We nevertheless recommend that you attempt to reach an amicable resolution of any dispute by contacting us beforehand.
  • The right to erase the data concerning you. You may require the erasure of the data without delay on legitimate grounds, for example where the data is no longer necessary for the purposes for which it was recorded or where the data has been used unlawfully.

If you choose to delete your account and all the associated data (or specific parts of it), send an email to marvin.bissohong@yeoskin.com in order to request the deletion of the data. We process your request and delete all the account data within (x [Max: 30]) days. You will receive a confirmation email as soon as this has been done.

13. APPLICATION OF THE POLICY

This policy applies only to the services offered by our company. Our policy does not apply to the services offered by other companies or persons, including the products or sites that may be presented to you in search results, sites that may include our services or other sites linked to our site or to our services.

14. AMENDMENTS

Our policy may be amended from time to time. We publish any modification of the policy on our site and, if the modifications are significant, we may consider providing a more explicit notice (including, for certain services, an email notification of the modifications to the policy).

15. ACCEPTANCE OF THIS POLICY

We assume that all users of this site have read this document carefully and accept its content. If anyone does not agree with this policy, they must refrain from using our site. We reserve the right to modify our policy at any time and to inform you using the means indicated in section 14. Continued use of this site implies acceptance of the revised policy.

16. ADDITIONAL INFORMATION

If you have any other questions concerning the data that we collect or the way in which we use it, please do not hesitate to contact us at the address marvin.bissohong@yeoskin.com